Originally Posted by elx
(Post 717142)
dude, just look at it the way I do: yes apple releases on trashed cycles. and yeah, they do have the incredibly annoying/stereotypical fanbase that everyone makes fun of -- they are dense, gullible, and willing to buy anything branded, but they're also eternally loyal and they're devoted life-long fans. they feel they have earned this grandiose sense of entitlement just because they've given such an absurd amount of money to the company. so they expect top priority on waiting lists, the best service, the fastest response times, help whenever they want it and continuous smiles.
their douchebaggery is awesome for the rest of us, because apple automatically assumes that everyone in their userbase is one of these creatures. they can't treat any of us badly or let us walk away upset -- because then there's a chance that they'll be losing the devoted life-long customer. they'll go out of their way to make everyone happy just incase. they don't mind taking a 1k loss on a clusmy teenager, because they expect the clumsy teenager will turn around and spend 2k every 6 months, on new computers, phones, ipods, ipads, etc.
with a company like HP, there's is no such thing as fandom. they never expect customers to offer devoted support or long term benefit. the only priority they have is to sell products. once milhouse has already purchased this product, it no longer matters if they piss him off or not. with that flexibility, they'll just continue to try and get as much money off of him as they possibly can, while they still have him. they'll fight him on every last dime, fee, shipment payment, phone call, maintenance session, service renewal, etc. I bet they'll even put him on hold for thirty minutes and make him listen to greenday just so he's less likely to call the complimentary support in the future.
I would rather be with the company that pretends I have value and treats me awesomely, than the one that just treats me like shit.
(as long as you're not the type to get caught up in the kind of cyclic/trendy/ritualistic buying, it should be worth it. just leave the android in the car, buy the computer and prepare to take advantage of fandom. it's like getting all of the union benefits without ever having to pay the membership fees!)
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