Quote:
Originally Posted by Zhukov
I do understand that anger gets quicker results, but I have worked in customer service, and if I ended up dealing with a person that was like me; anger would leave me high and dry, since I just used to feign confusion and ignorance. I don't like being an cunt, especially when you can be a perfectly civil and polite arsehole.
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haha, when you keep your cool with an angry customer it catches them off guard and either makes them angrier or apologetic. usually angrier.