Its completely stock i have no mod's whatso ever. The tech support guy said I NEED to get a router then copy the router's MAC# ontothe X-Box and then it should work. But i don't know. A friend got his to work without one using a direct connection. I think the tech support guy can go eat shit. But then once you start calling older pople, the parents just have to throw in thei 2cent's worth but in this case $85. i'm conna make them buy a super router with more connections than well ever need. And they won't catch on. My dad thing ISP is the progtam that makes windows work.